System Upgrade Information

Our system upgrade is complete!

Some details in online banking are currently unavailable. We are working with our vendor on a solution. If you need a detailed account history, please call us or fill out our easy to use form.

If you have any questions, please do not hesitate to contact us at 423-870-7610.

Account Information

• Your Member Number will remain the same.

• Some account information will change, but most changes will be internal. You may notice your checking, secondary share, money market, or CD suffix has a new number when you log into online banking. However, your full checking account number will remain the same, so your direct deposits and automatic payments will not be affected.

• Your existing online banking credentials will remain the same.

• There will be no change to our routing number.

• There will be no change to your debit card number.

Services

• Online banking has been restored.

• Online banking enrollment has been restored.

• 3rd party vendor connections may be impacted by the conversion. Please contact us if you need any account information to re-connect these services.