System Upgrade Information

Trust FCU’s core processing system is going through an update. Our new system is designed to strengthen security, enhance your member experience and support future deployment of new products and services.

The system upgrade will occur on November 1st, 2025. Please see below details regarding your banking experience during this transition period.

If you have any questions, please to not hesitate to contact us at 423-870-7610.

Account Information

• Your Member Number will remain the same.

• Your existing online banking credentials will remain the same.

• There will be no change to our routing number.

• There will be no change to your debit card number.

Services

• Online banking will be temporarily out of service starting the evening of Friday, October 31st. Access will be restored Monday, November 3rd.

• Shared branching will be unavailable on Saturday, November 1st.

• All electronic debits and credits such as ACH direct deposit will continue to process with no action required.

Hours

• All branches will be closed Saturday, November 1st.

• Call center will be closed on Saturday, November 1st.